Refund policy

Return & Refund Policy – Happy Cart

At Happy Cart, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

🔁 Return Eligibility

  • Items can be returned within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and in original packaging with all tags intact.

  • Items that are damaged due to misuse or mishandling by the customer are not eligible for return.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Products purchased on sale or discount

  • Personal use or hygiene-related items

  • Items without original packaging or tags

📝 Return Process

To request a return, please follow these steps:

  1. Contact us at 03002443673 within 7 days of receiving your order.

  2. Provide your order number, name, and reason for return.

  3. Our support team will guide you through the return process.

💰 Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection.

  • If approved, your refund will be processed within 3–5 business days.

💳 Refund Method

  • For Cash on Delivery (COD) orders, refunds will be issued via:

    • Bank transfer, or

    • Mobile wallet

🔄 Exchange Policy

  • We offer exchanges for:

    • Defective items

    • Incorrect items delivered

  • Exchanges are subject to product availability.

🚚 Return Shipping

  • Customers may be responsible for return shipping costs.

  • If the product is defective or incorrect, Happy Cart will cover the shipping charges.

⚠️ Damaged or Incorrect Items

  • If you receive a damaged or wrong item, please contact us within 24 hours of delivery.

  • Share photo or video proof for quick resolution.

❗ Important Notes

  • Returns requested after 7 days will not be accepted.

  • Refunds are only processed after inspection of the returned item.

  • Happy Cart reserves the right to reject returns that do not meet the policy conditions.

📞 Contact Us

For any return or refund inquiries, please contact:

Phone: 03002443673

Thank you for shopping with Happy Cart. Your satisfaction is important to us!